Arens Plus Terms and Conditions for Philippine Players

To register and use Arens Plus, you must meet all of the following conditions at the time of registration and at all times while your account remains active:

• You are aged 21 years or older.
• You are physically located in the Philippines at the time of accessing the platform.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You are not a person who has previously been excluded or banned from the platform.
• You do not hold any existing Arens Plus account under any name or identity.

Arens Plus reserves the right to request proof of age, identity, and location at any time. Failure to provide satisfactory documentation may result in account restriction or closure.

Each player is permitted to hold one account only. Registration requires you to provide accurate personal information including your full legal name, date of birth, and a valid contact method. You agree not to provide false, misleading, or incomplete information during registration or at any subsequent point when Arens Plus requests updated details.

KYC (Know Your Customer) verification is required before withdrawals can be processed. This involves submitting a government-issued identification document and may include proof of address or additional documentation as determined by the platform's compliance requirements. Arens Plus processes this information in accordance with its Privacy Policy.

You are responsible for ensuring that all account information remains current and accurate. Notify the platform promptly if your contact details change. Accounts held under false identities will be terminated and any balance held pending investigation.

All transactions on Arens Plus are processed in Philippine Peso (PHP). Supported deposit and withdrawal channels include Philippine online banking, bank transfers, and local e-wallets. Specific channel availability is displayed within the payment section of your account dashboard after login.

Cryptocurrency and credit cards are not accepted as deposit or wagering payment methods on Arens Plus.

Minimum and maximum transaction amounts are set per payment channel and are displayed at the time of initiating any deposit or withdrawal. These limits may be adjusted by the platform from time to time without prior notice, subject to the updated limits being shown clearly in the account interface.

Withdrawals are processed to the same payment method used for deposits wherever possible. Arens Plus may require additional verification before processing a withdrawal if the circumstances of the transaction are unusual or if KYC documentation has not yet been completed.

All bets and wagers placed on Arens Plus are subject to the specific rules applicable to the relevant sport, event, or game type. These rules are displayed within each section of the platform — sports betting rules within the Betting section, and casino game rules within the Casino section.

Once a bet has been confirmed and accepted by the system, it cannot be cancelled or modified by the player. In the event of a technical error resulting in an incorrectly accepted bet, Arens Plus reserves the right to void the wager and return the stake to the player's account.

For sports betting, if an event is postponed, abandoned, or cancelled before the minimum period of play required for settlement has been completed, affected bets will generally be voided and stakes returned. Specific rules for each sport and event type are set out within the betting section of the platform.

Arens Plus offers live in-play betting markets. During live events, markets may be suspended temporarily while odds are recalculated. Bets placed before a suspension are valid at the odds accepted at the time of placement.

Arens Plus may from time to time offer bonuses, promotional credits, or other incentives to eligible players. Any such offer will be accompanied by specific terms setting out eligibility requirements, applicable games, wagering conditions, minimum odds, and expiry periods. These specific terms form part of these general Terms and Conditions.

Bonuses are credited to your account for use on the platform. Bonus funds are subject to wagering requirements before they can be converted to withdrawable balances. The applicable requirements are stated in the terms of each individual promotion.

Arens Plus does not make general representations about bonus percentages, cashback amounts, or specific promotional terms outside of confirmed active promotions. Details of any current offer are shown within your account dashboard.

You are solely responsible for maintaining the confidentiality of your account login credentials and any OTP codes sent to your registered contact. Do not share your password or verification codes with any other person.

Arens Plus uses SSL encryption to protect data transmitted between your device and the platform. Two-factor authentication via OTP is available and recommended. The platform will never ask for your password by email, SMS, or through any channel outside the secure account login interface.

If you suspect that your account has been accessed without your authorisation, contact the support team immediately through your account dashboard. Arens Plus will investigate and may temporarily restrict the account during the review.

Arens Plus is committed to providing a gaming environment that supports responsible play. The platform offers deposit limit tools, session time reminders, and a self-exclusion option — all accessible through your account settings.

Gaming and betting on Arens Plus involves real financial risk. No outcome is guaranteed. The platform does not promise wins, consistent returns, or risk-free wagering outcomes. Players should only wager amounts they can afford to lose and should treat gaming as entertainment rather than a source of income.

Full details of all responsible gaming tools and guidance are available on the Responsible Gaming page. If you are concerned about your gaming behaviour, use the self-exclusion feature immediately.

Arens Plus reserves the right to suspend, restrict, or close any account at any time if there is reasonable cause to believe that the account holder has:

• Provided false or misleading information during registration or KYC verification.
• Violated any provision of these Terms and Conditions.
• Engaged in fraud, collusion, or abuse of the platform's systems or promotions.
• Used automated tools or bots to place bets or interact with the platform.
• Allowed a third party to operate the account on their behalf.
• Engaged in activity that poses a risk to the security or integrity of the platform.

Where an account is suspended due to a suspected breach, Arens Plus will investigate and notify the account holder of the outcome. Balances held during a suspension investigation will be handled in accordance with the findings of that review.

Players may also voluntarily close their account at any time by contacting the support team through the account dashboard.

Arens Plus provides the platform on an "as available" basis. While the platform works to ensure continuous availability, temporary interruptions may occur due to maintenance, technical issues, or circumstances outside the platform's control.

To the fullest extent permitted by applicable law, Arens Plus is not liable for any loss of winnings, profits, or data arising from platform downtime, technical errors, or events beyond reasonable control — including but not limited to telecommunications failures, power outages, or force majeure events.

Arens Plus is not responsible for the content, accuracy, or availability of third-party services, payment processors, or network providers used in connection with the platform.

Arens Plus may update these Terms and Conditions at any time. When material changes are made, the effective date shown at the top of this page will be updated. Continued use of the platform after any revision constitutes acceptance of the updated terms.

Players are encouraged to review these Terms and Conditions periodically. If you do not agree with any revision, you should stop using the platform and contact support to arrange account closure.

Questions about these Terms and Conditions can be directed to the Arens Plus support team through your account dashboard.