This Privacy Policy explains what personal information Arens Plus collects from players in the Philippines, why we collect it, how it is used, and the choices you have over your data.
Six things Arens Plus commits to when it comes to your personal data
All data transmitted between your device and Arens Plus is encrypted using SSL. Your personal information is stored on secured systems with access controls that limit who can view or process it.
Arens Plus does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used to operate your account and improve the platform — nothing more.
You can request to access, correct, or delete your personal data at any time through your account dashboard. Arens Plus will respond to such requests within a reasonable timeframe in accordance with applicable data protection rules.
Arens Plus collects personal data that is necessary for account operation, KYC verification, payment processing, and responsible gaming compliance. We do not collect data that serves no clear purpose for your account or our platform.
If this Privacy Policy changes in a way that materially affects how your data is processed, the effective date at the top of this page is updated. Continued use of the platform after any update means you accept the revised policy.
Arens Plus operates for players in the Philippines and handles personal data in accordance with applicable Philippine data protection requirements. Your information is processed within our secured infrastructure and not transferred to jurisdictions with weaker protections without appropriate safeguards.
By creating an account and using Arens Plus, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not register or continue using the platform.
Arens Plus operates an online gaming platform for players in the Philippines. When you register an account, make a deposit, place a bet, or interact with any part of the platform, you share information with us. This Privacy Policy explains what that information is, why we need it, and how we handle it.
This policy applies to all players who access Arens Plus from the Philippines, including users in Metro Manila, Quezon City, Cebu, Davao, and other parts of the country. It applies to all platform sections — sports betting, live casino, slots, eBingo, and account management.
Arens Plus collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information we receive through payment and verification processes.
| Category | Examples | How We Get It |
|---|---|---|
| Identity Data | Full name, date of birth, government ID details | Registration & KYC submission |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | Bank account details, e-wallet references, transaction history | Payment processing |
| Gaming Activity | Bets placed, games played, session durations, win/loss records | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system | Automated collection |
| Communications | Support messages, OTP logs, account notifications | Customer service interactions |
We do not collect sensitive personal information such as religious beliefs, political affiliations, or health data unless specifically required for responsible gaming assessments and with your explicit acknowledgement.
Arens Plus uses the data we collect for the following purposes:
Marketing communications: Arens Plus may send you service-related notifications by SMS or email. You can manage your communication preferences through your account settings at any time.
Arens Plus does not sell or rent your personal data. We share your information only in the following limited circumstances:
All third parties who receive personal data from Arens Plus are required to handle that data in accordance with this Privacy Policy and applicable data protection requirements.
Arens Plus implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, and disclosure. These include:
While Arens Plus takes data security seriously, no online system can be guaranteed 100% secure. You play an important role in keeping your account safe — never share your password or OTP codes with anyone, and report any suspected unauthorised access immediately through your account dashboard.
Arens Plus will never ask for your password by email, SMS, or through any channel other than the standard account login interface.
Arens Plus retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine legal and regulatory obligations. This includes transaction records, KYC documentation, and gaming activity logs.
When data is no longer required for the purposes described in this policy and there is no legal obligation to retain it, Arens Plus will securely delete or anonymise it.
If you close your account, your personal data will be retained for the minimum period required by applicable law before being deleted. During this retention period, your data will not be used for marketing or platform improvement purposes.
As an Arens Plus player, you have the following rights regarding your personal data. You can exercise these rights by contacting the support team through your account dashboard:
Arens Plus uses cookies and similar technologies to operate the platform, maintain your session, remember your preferences, and analyse how the platform is used. Cookies are small data files stored on your device by your browser.
The main types of cookies used on Arens Plus are:
You can control cookies through your browser settings. Disabling essential cookies will affect your ability to use core platform features including account login.
Arens Plus is strictly for players aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. If we become aware that an account belongs to a person under this age, the account will be immediately closed and any associated data handled in accordance with applicable law.
21+ Only. KYC identity verification is required before deposits and withdrawals are activated, providing an additional check that all active players meet the minimum age requirement.
Arens Plus may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. The effective date at the top of this page is updated whenever material changes are made.
Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about how this policy affects your data, contact the Arens Plus support team through your account dashboard. You can also review the full Terms and Conditions for additional context on your rights and obligations as a player.